build-website-header
 

 

Auto Responders For Small Business Email Marketing

Originally autoresponders were used to send an automatic email in response to a visitor action.

The main use being for auto acknowledgment of a sale or request for information/support.

 They are still used for this purpose today. But they have evolved to become more like mailing list managers and today they are the main tool used in permission based email marketing .

Their uses include:

  • To acknowledge receipt of technical support requests, sales information requests etc. In any situation were the customer needs reassuring that his request, order etc is being dealt with.
  • They can be used to send prospective customers fixed information like price lists or FAQ.
  • They can be used to send email course modules, newsletters, special offers.
  • They can be used for email capture ( creating mailing lists).

Important Autoresponder Features

To be useful for permission based email marketing the autorsponder software/service must offer the following:
  • Subscribe/unsubscribe web forms
  • Scheduled sending
  • Personalisation Options
  • List segmentation
  • List Import and export capability
  • Easy Message Editing
  • Good deliverability
  • HTML and Text messages
and desirable options are:
  • Email Tracking
  • HTML templates
  • Postcards

Getting an Autoresponder and Other Options

Most hosting providers provide access to free mailing list software (another name for autoresponder). Although the quality of the free software varies most is too difficult to use/set up for most non technical website owners.

Although autoresponders/mailing list managers make it easier to do email marketing they are by no means mandatory. It is possible to do it manually using a simple email client.

However by far the most common and the easiest option is to use commercial software or a autoresponder service.

Autoresponder Services and Software

There are two main types of commercial Autoresponder:

  • Autoresponder Software- You buy the software and install it on your own server (server based) or PC/laptop for client based.

  • Autoresponder Service- Here the autoresponder software resides on another server and you simply subscribe to the service.

Software

You can purchase software which you install on your server, which has all the functionality of a commercial service but this solution requires that your host supports the necessary features and requires more work/knowledge on your part and is not recommended for the small business owner.

Client mailing list software (e.g.sendblaster )is much easier to setup and use than server based software and is an ideal choice for a small business, especially an offline based business e.g restaurant, bed and breakfast.

The client software is as easy to use as an email client but it doesn't offer all of the features of server based software or a autoresponder service. However you have a simple 1 off cost.

 Autoresponder Service

There are many companies offering autoresponder services. A autoresponder service is rally the number 1 choice for those looking for a fully featured solution. The only problem is the cost.

There are two pricing models being operated:

  • monthly subscription
  • Pay as You Go

Monthly Subscription Model

This is a per month charge that varies according to the size of the email list.

Most charge around $18 for up to 500 subscribers and the cost increases the more subscribers you have. However you can send unlimited emails.

This subscription model is good if you send lots of emails i.e. have weekly/daily newsletter etc.

If you only send infrequent emails then the pay per go model is probably more appropriate.

Pay as You Go

With this model you purchase email credits in advance. The more you purchase the cheaper it is per email.

Although it would appear ideal for small businesses you have to be aware as if you start sending frequent mailings then the costs soon add up. Unfortunately not many companies offer this model .

To help you decide here is a quick price chart. The monthly payment plan is $18 which is about the industry norm.

Mailing Costs bases on $.015 per message sent
200 email addresses 300 email addresses
1 Mailing $3 $4.5
2 Mailings $6 $9
3 Mailings $9 $13.5
4 Mailings $12 $18

You can see from the above chart that at 800-1200 messages per month then then subscription model is cheaper and far easier than the pay as you go model.

If you are sending 10,000 emails per month then the cost is $150 with the pay as you go model.

A few to consider:

Autoresponders and Mailing Lists

Over the years autoresponder systems have evolved to include the ability not only to respond to messages but to initiate them i.e. they have developed many of the functions of mailing lists and vice versa.

Therefore the distinction between the two is very blurred such that autoresponder software/services have the ability to manage mailing lists and vice versa.

Related Articles: